Yes Specialist Mortgage Services is a trading name of Yes Mortgage Services Limited and our team of experts who specialise in supporting individuals whose circumstances might be categorised by some lenders as “complex”.
Arranging any mortgage can be extremely time consuming or stressful and so when the situation is slightly more complicated and potentially non-mainstream it can feel even more challenging. So we aim to make it as painless and as seamless as possible.
Our commitment to you
Provide you with clear information about the products and service we offer, including fees and charges.
We will ascertain your individual needs, preferences and circumstances before recommending a suitable mortgage product.
We will only recommend a mortgage product that we consider suitable for you and that you can afford – and always the most suitable from available options.
We will NOT recommend a mortgage if we can’t find one we deem suitable.
We will be sympathetic and respectful to your situation especially when dealing with bad or poor credit.
We will always encourage you to ask if there’s something you don’t understand.
We will give you access to our formal complaints procedure should you become unhappy with our service.
How you can help us
To help us give you the most appropriate advice, we ask you to:
Be honest and tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford, including anything you feel embarrassed about sharing.
Let us know about changes that might affect your ability to repay a mortgage.
Let us know if there is any aspect of our service, or of product we have discussed or recommended that you don’t understand.
Tell us if you think there are ways we can improve our service.
Irrespective of whether you are have bad, poor or adverse credit and want to buy a new home, re-mortgage an existing property, or looking to raise funds to do something that is not seen as standard and perhaps more specialised then we are committed to offering you the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority initiative “Treating Customers Fairly”. We can undertake the whole process from answering the initial questions through to handling multiple product applications. Ensuring that everyone gets treated with the same urgency and maintaining your best interests are our main goals.
We know that we both have everything to gain if we look after your best interests and treat you fairly in all aspect of our dealings with you.
With a team that has a large background in the military, be that they are now a veteran, spouses or parents have served – its pretty awesome to have been awarded the Silver Award of the Armed Forces Covenant, which recognises our commitment to demonstrating that service personnel/armed forces community are not unfairly disadvantaged as part of our recruitment process but also that we support the military community through the mortgage process.